Dear CareerBabe:

A new client left voice mail accusing me of making a mistake that I did not make. I am terribly upset because I have tremendous pride in my work, am well-respected and am known to do high quality, ethical work. What should I do, if anything?

Dear Ms Taked:

I am aware you feel you did not make the mistake and at the time you received this voice mail, it sounds like the client was terribly upset. I wonder if you might call the client and ask -- even though you did not make the mistake -- how you might help. Just say: "You know I did not make this mistake but I am very concerned about your well-being and want to help in any way I can. I just want you to know you can count on me." Don't argue, don't try to defend yourself, don't try to find out who made the mistake. Just say: "You know, I am here because you really mean a lot to me, and I simply want to help in any way I can."

I'll bet after a little time goes by, this situation will straighten itself out. . .will you let me know? Remember, as a business owner, you want to keep building your relationships in the most positive ways you can. Over the long run, it's probably just better to figure out how to help rather than how to defend yourself.

Good Luck!